F.A.Q.

  • **What nail products do you offer?**

We offer a wide array of nail care and beauty products. This includes acrylic nail clips to help you shape artificial nails, dust extractors to keep your workspace clean, as well as base and top coats to prepare and finish your gel nails. For variety lovers, we have gel nail polish collections with an extensive range of colors and complete sets for creative looks. We also provide digital color palettes to help you pick the perfect shade for any occasion, dust extractor filters, French tip brushes for impeccable manicures, semi-permanent magnetic gel for unique visual effects, and glitter organizers to keep your decorative accessories in order. Discover more about our product range by visiting our products section on the website.

  • **How can I choose the right gel nail color?**

Selecting the right gel nail color depends on various factors, including your skin tone, the occasion, and the season. For warmer skin tones, we recommend vibrant colors like reds and corals, while cooler skin tones are flattered by blues and purples. Classic nudes and deep reds are elegant choices for formal events, while you might prefer something playful and bright for everyday wear. Also, consider the trending colors for the current season. For further assistance, check out our digital color chart, offering 60 different options to suit every style and occasion.

  • **What is the process for applying nail gel?**

Applying nail gel requires care and precision. Start by preparing the nails, filing, and cleaning the surface. Apply a thin base coat and cure it under a UV/LED lamp as per the product's instructions. Then, apply the colored gel in thin layers, curing each layer before adding a new one. Finish with a top coat to seal the color and add shine. Remember to clean any smudges and moisturize the cuticles at the end of the process. For a detailed step-by-step guide, visit our instructions page.

  • **How long does the nail gel last once applied?**

Our nail gel is designed to offer a durable finish, typically lasting between 2 to 3 weeks, depending on the growth of your nails and how you care for them. To maximize the duration, we recommend wearing gloves when performing activities that could wear off the polish, such as washing dishes or cleaning. It's also important to use a high-quality top coat and ensure each gel layer is completely dry before adding a new one. Follow our detailed application instructions for best results.

  • **How can I remove nail gel?**

Removing gel from nails should be done carefully to avoid damage. Start by softening the gel with an acetone solution or a specific gel removal product. Wrap each nail with a cotton ball soaked in the solution and let it act for a few minutes. Once the gel has softened, use a wooden stick or a specialized tool to gently remove the gel. Finish with a light filing to ensure the nails are smooth and apply a nourishing cuticle oil to hydrate. For detailed instructions, consult our gel removal guide on the website.

  • **What are your shipping policies?**

We offer standard and express shipping, with times and costs varying based on the destination and the weight of the order. Orders are typically processed within 24-48 hours of payment confirmation. For domestic shipping, delivery times range from 5 to 19 business days, while international shipping ranges from 7 to 29 business days. Shipping costs are calculated at checkout, and we provide a tracking number for each shipment. For further details, consult our shipping policy page.

  • **What can I do if the product received is damaged or incorrect?**

If you receive a damaged product or one that does not match your order, we invite you to contact our customer service within 48 hours of receipt. It is important to provide a detailed description of the problem and, if possible, attach photographs of the damage. We will guide you through the return process and will replace the item or refund the amount according to our return policy. Customer satisfaction is our priority, and we are committed to promptly resolving any issues with your order.

  • **How can I contact you for further questions?**

We're here to help! For any questions not covered in our FAQ, you can contact us via the contact form available on our site in the "Contact Us" section. Alternatively, you can write to us directly at the email address support@nailgelheaven.com. Our customer service team is committed to responding to all inquiries as quickly as possible.